{"id":56,"date":"2022-03-02T17:53:09","date_gmt":"2022-03-02T17:53:09","guid":{"rendered":"http:\/\/realy.design\/?page_id=56"},"modified":"2022-05-17T19:17:15","modified_gmt":"2022-05-17T19:17:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/realy.design\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>Please review below information before contacting or placing and order with Robbin.<\/p><div class=\"wp-block-quick-and-easy-faqs-faqs-accordion\">            <div class=\"qae-faqs-container qae-faqs-toggle-container\">\n\t\t\t\t\t\t<div id=\"qaef-458\" class=\"qe-faq-toggle faq general\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Do you plan to sell Merfolk Tails?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Realy Design is currently working on molds for full silicone tails, and prototyping for fabric tails, though we cannot say exactly when they&#8217;ll be ready for sale in the store.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-457\" class=\"qe-faq-toggle faq terms\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What is your cancellation policy?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Orders may be cancelled within 48 hours of placing an order.  You must communicate desire to cancel the order by email (to Robbin[AT]realy[DOT]design before midnight of the 2nd day from when order was placed.  We&#8217;ll make reasonable effort to issue refund within 14 days of cancellation request.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-451\" class=\"qe-faq-toggle faq general\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> How can I stay up to date with Realy Design news and products?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>To stay in the loop, sign up for our <a href=\"https:\/\/realy.design\/index.php\/subscribe\/\">mailing list<\/a>.  You can also follow Robbin Realy on his <a href=\"https:\/\/www.instagram.com\/waves_of_koigi\/\">Instagram<\/a> account.  <\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-450\" class=\"qe-faq-toggle faq shipping\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Do you take rush orders?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Realy Design will not guarantee order is ready by a certain date or convention.&nbsp;  No rush orders are accepted.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-408\" class=\"qe-faq-toggle faq shipping\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Which shipping carrier do you use?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Currently all orders are shipped via USPS priority mail, with a flat rate shipping charge of $9.65<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-300\" class=\"qe-faq-toggle faq general\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What is the best way to contact Realy Design LLC?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Best option is to use the form on the <a href=\"https:\/\/realy.design\/index.php\/contact\/\">Contact <\/a>page, or email directly to robbin[AT]realy[DOT]design.  This is a single person operation, understand it may take 24-72 hours before you receive a response.  If you do not see a response within that time frame, be sure to check your spam folder before attempting to contact again.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-299\" class=\"qe-faq-toggle faq product-information\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> How to &#8220;Build-Your-Own&#8221; Product\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Our &#8220;Build-Your-Own products are highly customizable .<\/p><p>Start by choosing a color that best matches the main colors you wear in your merfolk apparel.  For any additional customization we recommend matching your hair, eyes, or complexion, the color(s) that make up the majority of your aesthetic, or an accent color that matches your favorite accessories.<\/p><p>Build your custom accessories using <a href=\"https:\/\/realy.design\/index.php\/mersona-maker\/\">Mersona Maker:<\/a><\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><a href=\"https:\/\/realy.design\/index.php\/mersona-maker\/\"><img decoding=\"async\" loading=\"lazy\" width=\"300\" height=\"83\" src=\"http:\/\/realy.design\/wp-content\/uploads\/2022\/05\/playMersonaMakerSM.jpg\" alt=\"\" class=\"wp-image-489\" \/><\/a><\/figure><\/div><p><a href=\"http:\/\/realy.design\/wp-content\/uploads\/2022\/06\/Ears-Guide.pdf\">Here is a guide to walk you through the process of &#8220;Build-Your-Own&#8221; Ears<\/a><\/p><p><a href=\"http:\/\/realy.design\/wp-content\/uploads\/2022\/06\/bracers-guide.pdf\">Here is a guide to walk you through the process of &#8220;Build-Your-Own&#8221; Bracers<\/a><\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-297\" class=\"qe-faq-toggle faq shipping\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can you complete my order by X date?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>This is a single person operation, as such, it is difficult to predict how long it will take to completely fulfill an order.  Amount of customization, size of project, and current work load are just a few of the factors.  Realy Design LLC makes no guarantee an order will be completed by a specific date.  No rush orders accepted.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-296\" class=\"qe-faq-toggle faq shipping\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> How long until my order ships?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>It is difficult to predict how long it will take to completely fulfill an order.  Amount of customization, size of project, and current work load are just a few of the factors.  For best results these hand crafted, and customizable works cannot be rushed.  All completion times provided on the website are estimates.  Current estimate for silicone accessories is 2-8 weeks until order is ready to ship.  <\/p><p>Realy Design will not guarantee order is ready by a certain date or convention.&nbsp;<\/p><p>No rush orders are accepted.<\/p><p><\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-66\" class=\"qe-faq-toggle faq terms\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> When is payment due?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Payment is due, in full, at the time of purchase.  <\/p><p>Payment plans may be available for orders over $1,000.00.  If you&#8217;re interested in the payment plan option, use the <a href=\"https:\/\/realy.design\/index.php\/contact\/\">contact <\/a>page to get in touch with Realy Design and select &#8220;Payment plan inquiry.&#8221;<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-65\" class=\"qe-faq-toggle faq product-information\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What kind of silicone do you use?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>All silicone products are made from the highest quality \u201cDragon Skin\u201d silicone, which is a skin safe, platinum cure silicone.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-64\" class=\"qe-faq-toggle faq terms\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What is your refund policy?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>All made-to-order items are non-refundable and non-returnable. <\/p><p>ALL SALES ARE FINAL<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-59\" class=\"qe-faq-toggle faq terms\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What is your Terms of Service agreement?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<p>Please review our full <a href=\"https:\/\/realy.design\/index.php\/terms\/\">Terms of Service<\/a> agreement and <a href=\"https:\/\/realy.design\/index.php\/privacy-policy\/\">Privacy Policy<\/a> for use of this website www.Realy.Design. <\/p><p>Please review our <a href=\"http:\/\/realy.design\/index.php\/conditions-of-sale\" data-type=\"URL\" data-id=\"realy.design\/index.php\/conditions-of-sale\">Conditions of Sale<\/a> thoroughly, when placing an order with Realy Design you agree to these conditions.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t            <\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Please review below information before contacting or placing and order with Robbin.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-56","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/realy.design\/index.php\/wp-json\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realy.design\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/realy.design\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/realy.design\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/realy.design\/index.php\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":15,"href":"https:\/\/realy.design\/index.php\/wp-json\/wp\/v2\/pages\/56\/revisions"}],"predecessor-version":[{"id":477,"href":"https:\/\/realy.design\/index.php\/wp-json\/wp\/v2\/pages\/56\/revisions\/477"}],"wp:attachment":[{"href":"https:\/\/realy.design\/index.php\/wp-json\/wp\/v2\/media?parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}